Frustrations with Microsoft

Hi, thanks for visiting Xbox Support! I’m Ellaine.

Me

Howdy

Ellaine

Hello there, how are you doing today aside from your concern?

Me

I’m alright I suppose

Ellaine

I see.. good to know that, by the way, Just to make sure I’m getting the right concern here, you have a concern with regards to a disc game is that correct?

Me

A multi disc game, Mass Effect 3, specifically
I wanted to play through the trilogy, in prep for the new one in March
They’re backwards compatible. so playing them on my Xbox One is awesome.

Ellaine

I see.. thanks for confirming Could you please tell me more about your concern so that i can address you the proper resolution regarding this concern.?
Me

When it tells me to Insert Disc 2, it hangs until I eject disc one. When I insert disc 2, my xbox One doesn’t recognize the disc
I can’t play the game at all
Everything I’ve seen online tells me that this issue was fixed a year and a half ago, but my console didn’t get that memo
So if I could get some sort of fix, that would be lovely
Ellaine

I see.. thanks for elaborating your concern here, don’t worry i will provide you all the information and details you need that will help us in isolating this issue, i will do my best to help you with this.
Just a heads up, I may ask a lot of questions with regards to this concern so that we can identify the issue and for us to be able to provide you the right resolution regarding this matter, would that be okay with you?
Me
Yes
Ellaine

Thanks you! by the way, may i know if you able to play other disc on another console?
Me

I don’t have another console, so I have no idea
I can play Disc 1, but that’s not the full game
Ellaine

What about the other disc you have? were you able to try them and see and if they can be readable?
Me

It doesn’t recognize it as the game.
Ellaine

Just to clarify, other disc game cant be recognize as well?
Me

Just disc one.
Ellaine

I see.. please don’t mind me asking, do you have another disc game aside form your Mass Effect 3 game?
Me

Not any with multiple discs
Ellaine
Just to clarify, no other disc is playable as well is that correct?
Me

No, just the second disc. I can play every other disc, except the second disc of this specific game. I’m not sure if I can make this any more clear.

Ellaine
Okay! If we could begin, what console are you having issues with?

Me
My Xbox One, as I have stated previously.

Ellaine
I see… Does any other game encounter this issue?

It was at this point that I closed the chat with this Microsoft employee, as I was going to throttle her with my mind.

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